When you sign up for SVA Membership or private lessons with Tim Moxey or Lauren Moxey, you are indicating your acceptance of these terms and conditions. SVA Network teachers operate as independent sole traders and have their own terms and conditions for private lessons.
Failure to read this document does not constitute an acceptable reason for not complying. Pricing, timetable and terms and conditions are subject to change.
The following terms and conditions apply to SVA Membership:
Communication
Our primary method of communication is email. SVA is a large and busy music school with lots of events and opportunities happening at any one time. If you neglect to read our emails, you/your child will miss out on events and opportunities.
Member Conduct
It is important that all students feel valued, respected and safe at SVA. We reserve the right to discontinue the enrolment of a student whose behaviour is disruptive or upsetting to other students or staff.
Billing
From February 1, 2021, you will be invoiced for SVA Membership on the first day of each month. If you payment is declined, we will be in touch to arrange an alternative payment. If after 7 days your account remains in arrears, your membership will be terminated.
Discontinuation
If you would like to cancel your membership, please submit an enquiry via our contact form, and we will cancel your next and subsequent payments. Please note that we do not offer partial refunds, though you will retain access until your membership expires at the end of the current calendar month. SVA Network teachers will only continue to teach private lessons to students who remain SVA Members.
Copyright and login sharing
If our systems detect that your login details are being used in ways, we reserve the right to terminate your membership. Similarly, if our copyrighted content is found to have been distributed by you without our permission (whether in digital or print form), we reserve the right to terminate your membership. We may also initiate legal proceedings where our copyrighted content has been distributed or access shared with non-members.
The following terms and conditions apply to private lessons with Tim Moxey and/or Lauren Moxey only:
Commencement of Lessons
We require your registration form and first payment prior to commencement.
Changing Your Lesson Time
If you would like to request a change to your lesson time, we ask that you email us with 4 weeks' notice. Changes are made subject to availability.
Discontinuation of Lessons
Your enrolment will remain the same throughout the calendar year unless we are notified otherwise by you.
If you wish to discontinue your lessons for the following term, you are required to notify us via our website at least 4 weeks prior to the first day of the new term, or full fees (based on your current enrolment) for the following term will be payable and you will be invoiced accordingly.
If you cease to attend without giving us any notice, you will still be invoiced as per the above paragraph. Unfortunately we cannot run a viable service where last-minute changes result in significant loss of income. It's also really sad when students and families who we have built relationships with (in many cases over a number of years) simply vanish - we always appreciate the chance to say goodbye.
Late Arrivals
Unfortunately we are unable to offer an extension to your lesson time in the event of your late arrival, as this results in scheduling problems for the remainder of the day.
Absences
We appreciate the frustration of missing out on a lesson that has been paid for, and so in our makeup policy aim to strike a balance that is fair for both students and teachers. If we have to cancel a lesson due to teacher unavailability, you will be given a makeup lesson or a credit on the following term’s invoice.
We offer very generous provisions for missed lessons – many music schools and other activities don’t offer makeups at all. Please be aware of the following conditions:
• Makeups for private lessons will only be given if you provide at least 24 hours’ notice (based on the start of your scheduled lesson time). If you give us less than 24 hours’ notice of an absence, you will NOT receive a makeup lesson, regardless of the circumstances. We appreciate that everyone feels that their circumstances are exceptional and that they should still receive a makeup, but without a firm policy that we enforce, we end up with chaotic teaching schedules, which impacts on our ability to provide our students with high-quality experiences.
• To notify us of an anticipated lesson absence, log into your Parent & Student Portal and click on the lesson you will miss, where you will have the option to indicate your absence. Please use this method rather than emailing or texting us.
• Makeup lesson credits cannot be used as monetary credits on a future term’s invoice.
• If a student withdraws after the start of term, no refunds will be given.
• Students/their parents are responsible for following up owed makeups. You will not be reminded of them.
• Any makeups owing must be taken within 30 days. Makeups will be automatically removed from your portal area once they expire.
• Makeups are only available to currently enrolled students. As soon as you cease to become an enrolled student, your makeup credits expire.
• The makeup times that are in the portal are the only makeup times available. We do not offer makeups during school holidays, except where we have had to cancel lessons due to teacher absence. In order to take an owed makeup, you may need to leave school early, or miss another activity.
• Please don’t attend in-person lessons when unwell. Spending 30 minutes in a confined space with a coughing, sneezing student practically guarantees that a teacher will become unwell.
Payments
Your invoice will be sent via email prior to the end of the previous term, or during the school holidays. School terms range from 9 to 11 weeks and your invoice will be adjusted accordingly.
The term’s fees must be paid in full or half, on or by the first day of each term. If you choose to pay half up front, the remainder is due no later than the first day of week 5 of term. If your fees are unpaid by the first day of term, your place may be offered to someone on our waiting list.
Late payments compromise our ability to offer outstanding learning experiences to our students and to meet our financial obligations. We reserve the right to refer invoices that are more than 10 weeks overdue to collection agencies. We also reserve the right to exclude students from lessons, classes, workshops, concerts and other activities if accounts are not up to date.
Unfortunately we are unable to offer shortened terms, refunds or account credits due to conflicting events, sport, sickness, family holidays or to align with private school terms.
Thank you
Thanks for making yourself aware of our policies and helping us to ensure we're here for the long term to offer our students exceptional learning experiences. If you have any questions please don’t hesitate to contact us.